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Frequently Asked Questions
Ordering
Can I track my order online?
You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number. Economy shipping orders cannot be tracked.
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Must I pay sales tax?
Orders shipping to Missouri, New York and Pennsylvania will be charged sale tax and tax on shipping and handling.
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How long will it take my order to arrive?
Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 7-10 business days. Items shipping via common carrier can take up to three weeks to arrive. Exceptions are communicated on the product information page and in your shopping cart. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will be notified via e-mail.
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What delivery area is covered by statelinetack.com?
We gladly ship within the 50 United States, APO/FPO addresses, Canada, Guam, PO Boxes, Puerto Rico and the Virgin Islands. Delivery option restrictions by location apply.
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How can I review order details?
Registered users can log into their account and view the order history and details of any online order.
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What is a backorder?
A product is labeled as backordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. The estimated arrival date to the statelinetack.com distribution center is communicated on the product's information page and in the shopping cart. You will receive periodic emails regarding the backorder status.
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What items can be backordered?
Backorders are accepted on most items costing $15 or more.
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Did you receive my order?
When you order on statelinetack.com, an Order Confirmation email is sent to you within 24 hours.
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Can I change or cancel my order?
You may change or cancel your order if it hasn't been processed. Simply call Customer Service at 1-800-228-9208.
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Shipping & Delivery
General Info
Shipments are delivered Monday through Friday. We do offer Saturday delivery where available and at an additional charge. To place an order for Saturday delivery, get rates or location availability; please call customer service at 1-800-228-9208.
Delivery times may vary based on national Holidays, shipping location or method of shipping for certain items and could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice.
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What are the shipping options for my order?
| Shipping Method |
Est. Delivery Time |
Base Rate |
Per Pound |
| Economy* |
7-10 Business Days |
$5.99 |
$0.29 |
| Ground |
2-6 Business Days |
$8.99 |
$0.29 |
| 2nd Day Air |
2 Business Days |
$17.99 |
$1.30 |
| Next Day Air |
1 Business Day |
$25.99 |
$2.00 |
| Priority Mail* |
7-10 Business Days |
$19.99 |
$2.00 |
*Orders to APO/PPO, PO Box, Guam and the Virgin Islands ship Priority Mail. Order to Puerto Rico can be shipped Economy or Priority Mail.
How is the shipping weight charge calculated for my order?
We charge a flat rate for each order plus an additional weight fee for all items. The total shipping charges are displayed on the shopping cart page for your review. The formula we use to calculate the total shipping cost is:
(shipping method cost) + (total shipping weight of the order x per pound cost for the shipping method) = Total Shipping Charges
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What is an Oversize charge?
Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional $5 per oversized item will be added to the shipping changes due to the increase in costs by the shipping service provider for larger or heavier items.
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What are the weight and size limits for shipping?
There are no limits to the total weight of your shipment or the total number of packages in your shipment. Shipments larger than the limits listed below will require the use of our truck freight services.
*Packages can be up to 150 lbs.
Packages can be up to 165 inches in length and girth combined.
Packages can be up to 108 inches in length.
* The restrictions above only pertain to individual packages.
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What happens when I order a heavy or bulky item?
Certain products can only be delivered by truck. Online these products will be identified on the product page as “Shipping restrictions apply - Truck Only”. Your order will be processed, but placed on “HOLD” and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.
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Can I ship my order to Alaska or Hawaii?
Yes. A $19.99 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider.
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Can I ship my order to Canada?
To place an order to Canada, please call Customer Service at 1-800-228-9208. Expect an estimated delivery time of 7-14 business days. Certain items cannot be shipped to Canada.
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Must I sign for my delivery?
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and statelinetack.com must be notified immediately. You must save all shipping and merchandise packaging.
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May I choose my shipping carrier?
No. You may choose only the delivery method.
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Who do I call if my merchandise arrives broken or damaged from the carrier?
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1-800-228-9208. You must save all shipping and merchandise packaging.
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Is expedited shipping available on all products?
Expedited shipping is only available on those products that can be air shipped in accordance with shipping service provider requirements. Products exceeding weight or girth limits and products falling under the hazardous materials (hazmat) guidelines for dangerous materials cannot be expedited. These products are duly noted on the product information page.
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Why does "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?
Next Day and 2nd Day Air orders placed after 2 p.m. Eastern Time will not be shipped until the following business day. Next day air packages arrive by end of day on the first full business day after shipment, and 2nd Day air packages arrive the second full business day after shipment.
Placing your order very late in the day, after the shipping service provider has picked up their last shipment, is one factor that can affect shipping time. As a rule, you can expect orders shipped Next Day to take 2-3 business days to arrive, and orders shipped 2nd Day to arrive within 3-4 business days.
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Are there any shipping restrictions based on delivery location?
*Economy shipping available to the 48 contiguous United States.
*Ground shipping available to the 48 contiguous United States and Canada.
*Air shipments (2nd Day and Next Day) available to the 50 United States.
*Priority Mail available to Guam, Puerto Rico and the Virgin Islands.
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California Only - Pesticide Sale Restriction
A pesticide is any substance intended to control, destroy, repel, or attract a pest. Any living organism that causes damage, economic loss, transmits or produces disease may be the target pest. Pests can be animals, insects, unwanted plants and weeds, or microorganisms such as plant diseases, viruses or bacteria. Before being sold or used in California, all pesticides must be registered with both the U.S. Environmental Protection Agency and the California Department of Pesticide Regulation (DPR). Pesticide products typically sold in retail stores include: Algaecides, Fungicides, Herbicides, Insecticides, Rodent Poison, Repellants and Disinfectants & Sanitizers. If a product fails to meet California use requirement, PetsUnited, LLC will restrict product shipment to comply with California state law.
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Return Policy
How long will it take for me to receive a credit once I return an item?
We administer return credits within 48 hours after the product is received in our return center.
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What is your return policy?
View our complete Return Policy.
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Will I be reimbursed for my return shipping costs?
Statelinetack.com does not reimburse return shipping for products returned for reasons that are not the fault of Statelinetack.com.
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How do I report a damaged or defective product?
Call Customer Service at 1-800-228-9208 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.
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Can you replace my order?
Yes, depending on the availability of the items. Call Customer Service at 1-800-228-9208.
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Promotional Exclusions
Promotional shipping offers cannot be applied to orders being shipped via Air (Next Day or Second Day). All offers are while supplies last and may not be combined with any other promotional offers or discounts or applied to previous or Business to Business orders.
Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Due to manufacturer guidelines some products will be excluded from discounts. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors or omissions.
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