Refund policy

State Line Tack returns are currently taking longer to process at this time due to slower than normal transit times in packages returning to our facility. This is due to less trucks and less workers at UPS and USPS. We apologize for the inconvenience. We are working on processing returns as quickly as possible once they arrive to our facility.

It is our mission to ensure that your StateLineTack.com shopping experience is simple and enjoyable.

If you are not completely satisfied with an item, State Line Tack's return policy allows you to return it within 30 days from date received. Please note: item(s) must be new, unused, in original condition and box, including all parts, accessories, and packaging. Please DO NOT SHIP footwear in the manufacturer’s original box. Do not write or attach shipping labels to the manufacturer’s original box, you must ship all footwear in a protected box with the original box packed inside.

You must call us at 1.888.809.0751 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service. State Line Tack returns that are shipped without an Return Authorization Number (RA#) may have processing delays up to 45 days and will be charged a 10% processing fee. There will be a 20% restock fee for any items returned dirty, traces of animal hair, missing parts or packaging, or if the product is deemed unsellable.

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.) For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. If using a prepaid gift card such as Visa, Mastercard, or American Express, please retain to ensure proper credit.

Checkout+ is a service item that is part of your order upon purchase. Due to the nature of this product, all sales are final—no refunds or exchanges.

If a saddles does not fit the horse or rider, the saddle must be returned unused as per our State Line Tack return policy. Please note that saddle returns are subject to our 10% restocking and handling fee. When fitting a saddle for your horse use a clean blanket or towel before placing on your horse’s back. We do not accept returns on used saddles.

Bits that have been placed in a horse’s mouth may not be returned due to health concerns and some state laws. We recommend comparing the newly purchased bit to a bit already in use for fit.

Missing, Damaged, Defective or Incorrect Item Sent Return Policy If an item is missing, damaged, defective, or incorrect, you must contact us by phone or email within 10 days upon receipt of the package so that our customer care specialists can explain what steps need to be taken. After 10 days, you must contact the manufacturer about defective or damaged merchandise.

I lost my prepaid Visa or Mastercard gift card — how do I receive my refund? 

Refunds to credit cards, debit cards, and prepaid gift cards are automatically returned to the original card account used for the purchase. Once processed, the refund cannot be redirected to a different card or payment method.

Even if the physical gift card has been lost, the funds are not lost. The refund is tied to the card number (the account), not the plastic card itself. The card issuer can help you recover the balance by issuing a replacement card or transferring the balance.

What you need to do 

Please contact the gift card issuer’s customer support and request a replacement card or balance access. Let them know the card was lost but recently received a refund.

Information that helps them locate the card 

Providing as many of the following details as possible will speed up the process:

• Approximate purchase date
• Original card amount
• Retailer where the gift card was purchased
• Name or email used at purchase
• Any remaining card details or transaction history

Ways you may find the card number 

If you no longer have the card, you may still be able to locate the number through:

• Purchase or activation email
• Store receipt
• The retailer where the card was purchased
• Bank or credit card statement used to buy the gift card

Once verified, the issuer will typically mail a replacement card or provide a virtual card with the remaining balance (a small replacement fee may apply).

If the issuer needs confirmation of the refund from us, contact our support team and we will gladly provide it.

At StateLineTack.com, we are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. All item(s) sold with a quantity discount and returned may be charged at the original sale price, if item(s) purchased fail to qualify for the quantity discount. If you have any questions, please call our customer service department at 1.888.809.0751. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time.

We will occasionally make our mailing list of names and addresses available to carefully selected companies whose products might be of interest to you. If you prefer not to receive such mailings, please call our customer service department at 1.888.809.0751.

*Please Note: Items may be subject to a 10% handling and restocking fee. Due to safety standards and other regulations, we cannot accept returns for the following categories: Pharmacy Items, Books, Computer Software, Bits, Undergarments, Food Items, Dewormer, Flea and Tick Topical Treatments, Special Orders (non-stock or large quantities of in-stock items), Discontinued Items, and other select products. Personalized items cannot be exchanged or returned unless there was an error on our part (damaged, defective, wrong item sent, etc.)